There are many factors to consider when deciding on a home care agency. Before beginning the service, the care provider is expected to pay you a visit at your home. This will ensure that you are satisfied with your choice of provider, as well as allow you the opportunity to address your needs and show them the atmosphere in which they will be operating. If at all necessary, have a member of your family or a friend accompany you when the provider comes to see you. During their visit, a successful care professional can answer any questions you might have. You may find more details about this at Collaborative Home Care Greenwich – Greenwich Home Care Agencies
Every agency creates a ‘Statement of Purpose,’ which outlines their goals and priorities as well as the types of services they provide. If you hire an agency, you should be given a contract that spells out the terms and conditions. The department must have a confidentiality policy in place that explains how they can store and use your personal information. You should be kept updated of any concerns concerning your treatment, and you may wish to have a family member or friend informed as well. Staff should treat you with dignity and respect, and your privacy should be respected at all times. Workers must be given specific written instructions and follow strict protocols when it comes to administering and assisting with medication. You should be assisted in making your own decisions and encouraged to keep your freedom. There are safeguards in place to keep you secure. Procedures must be in place to protect you and the way you are handled and cared for by home care providers. This will include policies and procedures that reduce the chance of an injury occurring to you or their employees. There will be measures in place to safeguard you against all types of violence, including physical, mental, and financial abuse.
If you ask your employees to buy items or pay bills on your behalf, you must have a policy in place that outlines how they can handle money. Staff are asked not to accept gifts or cash from customers, and the organisation will have specific instructions to ensure that staff do not lend or borrow money on your behalf or look after anything important. When employees are working for you, they must ensure that you are safe and comfortable in your own home. This will require a deal on who has keys to your house. Staff will be issued ID cards that include a photograph of the care worker, their name, the name of the organisation, and the agency’s contact information. The agency staff will keep a written record of the treatment you received, including any improvements in your health and any injuries that happened. The department will conduct risk assessments of the home as well as a manual handling assessment as part of their tour. This will reveal how they will assist you in moving safely. Staff will be thoroughly qualified on how to properly carry your weight with devices such as a hoist.